Req ID: 3762 At NTT DATA Services , we know that with the right people on board , anything is possible. The quality , integrity , and commitment of our employees are key factors in our company s growth , market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally , we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a L1 resource to join our team in Bangalore , Karn taka (IN - KA) , India (IN). L1 resource Alert monitoring and Creation of tickets for Issues / incidents , multiple alerts and manual creation Strong communication skills (Written and Spoken) Assigning the service order to respective team as per event reference and guideline Right priority has to be selected for the tickets created Acknowledging the Standard and critical service orders Warm hand off critical / high alerts to the respective team through IM / phone Warm hand off to onsite helpdesk / Team for Critical and High Priority Work with other monitoring team and service desk as and when required Monitoring all the queues assigned to the team and ensure to act without any miss on every alert / ticket This position is only available to those interested in direct staff employment opportunities with NTT DATA , Inc. or its subsidiaries. Please note , 1099 or corp - 2 - corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology , delivering the insights , solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital , cloud and automation across a comprehensive portfolio of consulting , applications , infrastructure and business process services. NTT DATA Services , headquartered in Plano , Texas , is a division of NTT DATA Corporation , a top 10 global business and IT services provider with 100 , 000 professionals in more than 50 countries , and NTT Group , a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA , Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race , color , religious creed , citizenship , national origin , ancestry , age , sex , sexual orientation , genetic information , physical or mental disability , veteran or marital status , or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability , the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. Job Segment: Consulting , Help Desk , Information Technology , Technolog