Ensure user satisfaction & timely resolution of end users issues - Compliances and adhere policies & processes - Ensure network time - Innovate and automate processes Job Responsibilities : To accomplish Business objectives, IT Enablement of Business processes and launch innovative services for enhanced productivity, Innovative savings & end-user delight. - Manage End users & Workplace services & Service Desk - Engagement with Senior Management team to understand their IT requirements, and ensure service delivery to their satisfaction - Ensure Operational Excellence - high availability of systems & applications, performance & security norms for all IT systems. - Responsible for IT Opex and Capex optimization. - Project Management and Implementation of End User and security Projects - Acts as an interface between IT & internal BARC Users i.e. Employees and would be responsible for the successful rollout of key strategic projects for the business. - Ensure compliance of all infra systems and ensure patching of systems as per security policy. - Conduct BCP and DR for all critical applications. - Review the security controls based on defined timelines and update the compliance posture. - Actively participate in the internal and external security and process audit. Education: Bachelor of Engineering or MCA or equivalent from reputed and AICTE recognized institution/ Certification- Diploma in Communication & Network Technologies ITIL + Industry CertificatesRelevant Experience: 6 to 7 years- experience in each End user support and information security.Past Experience :- Experience in the field of end user support. Experience in network support- Experience in field of Information securityTechnical Skills :- ITIL V3 Foundation, ITIL V3 Expert, ISO 27001 lead auditor, CEH certified or CISSP /CISA- Networking CCNA or CCNP