Essential Duties and Responsibilities include the following. Other duties may be assigned: - Performing trouble shooting and configuring Apache , Tomcat and weblogic. Will have to work on Linux Administration and will be involved in demonstrating Linux system administration [L2 & L3 Level Support]. Proactively managing the environment to prevent incidents from occurring. Working on Linux Administration LVM (Logical Volume Manager) administration , user management , sues manager administration , exposure to yum , zypper , rpm , security hardening. Identifying inefficiencies in operations with the objective of improving the quality of the working environment. Creating Schedule Tasks and batch files scripts through crontab , Shell Scripting. SQL / Oracle database support and admin related task. Troubleshooting / Monitoring services for CPU , Memory , disk Space thresholds. Maintaining Industry standards in adhering to ITIL Methodology to work on Incident management , Problem management , and Deployment Management & Change management. Working with change tools to maintain client SLAs. Working with team members to monitor and manage hosted applications and databases and escalate according to established procedures. Contributing to design enhancements of application infrastructure architecture to support business growth. Reporting the performance levels of the application , databases and Unix systems Working on L1 elevated incidents User administration Requests - Creation / Deletion / Modifying of users and group memberships Upgrading of Monitoring tools Server Decommission Requests RTPA for New CIs Preparing SOPs Performing health checks after implementing all changes Install HP SRA tools (OVO / OVPA / ACF / ESM / HPSA etc) Implement change tasks that are assigned to L2 queue. E.g. : Patching activity , Upgrading drivers and firmware using SOPs & Disk expansion using SOPs Analyze incident trend and raise a Problem ticket to L3 Hardware Monitoring Hardware Call logging process General System Administration includes Service / Server Hung issues Moving the cluster resource to another node OS performance issues ; Capturing Performance logs as advised By L3 Preparing Incident report for P1 / P2 issues Performing Initial Root cause , update findings in Incident ticket and elevate to L3 Advance troubleshooting on Low disk space and OVO related issues Attending the CAB and TAB Meetings wherever required. Use and Update the tickets in the Workflow Tools like Torque , SM9 , OVSC etc. on the status of the Server Builds Create / Update each change in 4 - Eye portal. Coordinating with customer and engaging Hardware CE to fix faulty Hardware Attending Internal Delivery Meetings between L1 , L2 and L3 conducted by DL / TL Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross - technology incidents Escalation Management: identify potential escalations and alert management proactively Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility. Change Management / Implementation: Independently review , implement , and verify changes / solutions of moderate complexity and risk to meet customer and / or trade / HP Information Technology (HPIT) infrastructure needs within area(s) of technical responsibility Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. Solution Design: Apply HP solutions to meet moderately complex customer and / or trade / HPIT infrastructure needs within area(s) of technical responsibility. Quality: Provide continual improvement recommendations / direction setting advice within work team Project Management: Participate in customer and internal projects , including transformation. Lead projects from own responsibility area. Customer Relationship Management: Balance internal needs with customers and / or internal businesses / end user s needs within defined parameters. Teamwork: Work as part of a team , which may be virtual , global , and / or multi - functional. Seen as a resource to the team within area of technical responsibility. Typically advises or sets direction for: Must be a Service and Customer orientated team player. Flexible , self - motivated with the ability to work under pressure in an International and culturally diverse organization. Must possess the ability to prioritize and perform multiple tasks.Good motivational skills plus verbal and written communication skills , strong command of English Language. Must be additionally fluent in at least one of the common languages of the supported customer (dependant on region). Fluent in local languages advantageous.