Urgent requirement for “tech support” in MNC’s · Solving the customers problems over phone.· Provides technical assistance products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.· Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.· Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.· Publishes articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviews others' articlesIndustry: IT-Software / Software ServicesKeyskills: Fluent EnglishDesired Candidate Profile Salary ;14k- 18k (depend upon the interview)Education-UG:Any Graduate - Any SpecializationPG:Any Postgraduate - Any SpecializationDoctorate:Doctorate Not Required Recruiter Name: Sanjay:Website: www.smartdignity.com Telephone: 9205985294job location : NCR